Privacy Policy

Privacy and Data Protection Policy

We at Uppingham Yarns are committed to protecting any data that we collect concerning you. This Privacy and Data Protection Policy sets out how we collect, use personal and other data that you provide to us when you use our website and but products from us. By using our Services or otherwise communicating with us you accept and consent to the collection, use and transfer of your personal information in accordance with this Policy.

We are committed to protecting your privacy.

This Policy indicates the type of processes that may result in data being collected about you. Your use of our website www.wools.co.uk and buying products from us gives us the right to collect information that you have agreed to.

Information Collected.

In order to use our Services we need to collect certain data about you. In addition, we prefer to collect some data about you for the purposes set out in the section headed 'Information Use' below. Some of the data that we collect will be personal data in that it will be capable of identifying you. For instance, your name, business address, email address and telephone numbers. Depending on whether or not you decide to purchase products from us, you may also give us financial and credit card information. When you register to use our Services you will be given the option to opt out of some of the data collection activities that we do.

When you use our Services we will collect, store and use the following kinds of personal data:

  • Data that you provide to us when you register for use of our website or our Services
  • Data that you provide when you use any of the Services that we provide
  • Records of our contact with you, which may include notes on our systems, telephone calls, emails or electronic communications and written correspondence
  • Data about your computer such as your IP address and use of our site (e.g. frequency & length of visits, pages visited)
  • Payment card information

Information Use.

We will use personal data that we collect in the following ways:

  • To provide and administer our Services to you (for instance, processing orders and payments)
  • For governance, accounting, managing and auditing our business operations
  • To operate the website from a technical and practical perspective
  • To protect our business and your account from fraud and other illegal activities (for instance, by checking your password when you login)
  • For internal record keeping
  • To personalize your use of the site (for instance, to follow up on purchases made on the website)
  • For the purposes of customer care (for instance, responding to queries, refund requests and complaints, monitoring emails, calls and other communications)

In addition to the use of your information as we have described above we may (if you have specifically opted in on registration with us) use your personal data to send you emails and marketing communications from us and from third parties.

Our use of your data for the above purposes may require us to pass on the information to third parties:

  • Trade contacts you have provided details for trade references
  • Companies and other persons who help us provide our Services (for instance, parcel carriers and delivery companies for dispatching and delivering products to you, software and web host providers for IT support, website and e-marketing support and in the improvement and optimization of our website)
  • Our legal and professional advisors
  • Payment systems (for instance, Visa or Mastercard) for processing transactions
  • Debt collection agencies for debt recovery
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer and it may be one of the transferred assets
  • If we are under a duty to disclose or share your personal information in order to comply with an legal obligation
  • In order to enforce or apply our Terms and Conditions or to protect the rights, property, or safety of Uppingham Yarns Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction

Information you provide to us by corresponding with us by telephone, email or otherwise howsoever and which we collect will be filed and sorted at our registered address and on secure servers of our software and website hosting service providers. This information will be stored at a destination within the European Economic Area ("EEA").

Payment transactions are processed by a third party using a secure online gateway that encrypts your card details and cannot be accessed by us. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

All reasonable precautions are taken to prevent unauthorized access to your information. This safeguard may require you to provide additional forms of identify should you wish to obtain information about your account details.

Types of Communications

By submitting your email address you are consenting to receive the particular piece of information you requested, as well as allowing us to send you appropriate and useful communications. This includes, but is not limited to; account statements, special offers, exclusive offers, new products, tips and ideas, and news from our business.

At any time, you can update your preferences by clicking the link in any email you receive from uppyarn@wools.co.uk. The link will always be in the footer of the email. You can also stop receiving emails from us using that same link. If you do not have an email from us to hand and want to update your preferences, email us at uppyarn@wools.co.uk requesting any changes. We will of course need to verify your identity before we can speak to you about the data or act on your instructions.

Website Cookies

Cookies are small text files (generally filled with letters and numbers) which the majority of websites store on your computer or handheld device. These cookies are harmless and cannot cause damage to your computer. Cookies allow us to provide important site functionality so you do not have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. Without cookies, website features such as shopping baskets and privileged information for registered users could not work as they do now. Cookies are generally beneficial, making your interaction with websites smoother and much easier.

We may use cookies to keep track of what you have in your basket, to keep you logged in, to suggest products you might be interested in while you visit, to remember certain choices you have made, or to remember you when you come back to our site (for example). We do not store any personal information in these cookies at all, not even in an encrypted form.

Some cookies may also be set by third parties (such as Google) for statistics and to help us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site.

Most web browsers allow user privacy settings to block either all cookies or third-party cookies. Blocking cookies will, however, have a negative impact upon the usability of many websites, including ours. Please visit www.aboutcookies.org for comprehensive information on how to change your cookie settings in a wide variety of different web browsers.

By using our site you give us consent to store cookies on your computer. If you do not wish to consent then you must either disable cookies in your browser or refrain from using our site.

Google Analytics

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, the source, and to analyze how the content of their website is viewed and navigated. This in turn allows optimization of the content and pages on our website and the marketing programmes that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following URL - https://tools.google.com/dlpage/gaoptout

Disclosing Information

We do not disclose any personal information obtained about you from our website or by any other means to third parties.

Changes to this Policy

Any changes to our Privacy and Data Protection Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use our website to ensure that it still meets with your approval.

Contacting Us

We will only keep your personal data for as long as is necessary, based on our legal requirements and for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or destroyed. 

If you have any questions about our Policy, or the way in which we collect and process your information, please contact us. Similarly, if the information we hold about you is incorrect or out of date, please let us know and we will investigate further to correct any inaccuracies or if you require us to remove your details from any list under our control.

You can also find out more about your rights under the Data Protection Act 1998 and General Data Protection Regulation by visiting the Information Commissioner's Office website at www.ico.org.uk

 

Registered in England No:1522960

30 North Street East, Uppingham LE15 9QL


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