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Terms & Conditions

 

Terms and Conditions for the sale of products from Uppingham Yarns Ltd.

 

These terms and conditions apply to orders for productions via the web site http://www.wools.co.uk, or by post or telephone. For further clarification of these terms and conditions, or if in any doubt about a potential purchase please Contact Us in the first instance.

SELLER: The Seller is Uppingham Yarns Ltd. ("The Company"), a private company registered in England whose office is at

Uppingham Yarns Ltd.
30 North Street East
Uppingham
Rutland
LE15 9QL

GUARANTEE: Products are guaranteed free from defects in material and workmanship for a period of 12 months from the time of delivery. The guarantee is not liable in respect of any defects arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration.

RESTRICTIONS: Orders are dealt with in order of priority - determined in the case of electronic orders, by the date stamp on our form-to-email confirmation. We cannot accept responsibility for computer errors which result in order forms failing to reach us. Customers are requested to check they have received a confirmation by email within 3 days of placing an order and to assume their attempted submission of the order form was unsuccessful if this is not the case.

DISCLAIMER: Colour match cannot be guaranteed. The colour on your screen may not be the same as the colour of the product. Please contact us for a free sample if required.

CONFIRMATION: You should receive an automated confirmation of reciept for any email orders submitted via our online form. We will contact you as soon as possible to confirm the order and settle payments.

PAYMENT: Payment is either by Credit Card via our online facility or by post using a cheque or postal order to the address given in the invoice (also available on our Contact Us page). You will be charged the current displayed price for buying goods from our web site at the date you place your order.

DELIVERY: Delivery in the UK is subject to availability and normally occurs within 2-5 working days of receipt of payment. However, please allow up to 14 days for delivery. In the event of supply difficulties, we will contact you to offer you a full refund. 

CANCELLATION/EXCHANGE/REFUND: If a product is found to be faulty, you should return it to us, giving reasons, and if possible we will issue a replacement. We regret we are unable to refund the cost of postage and cannot accept responsibility for goods lost in transit from you to us. All individual customers have the right to cancel any order within seven days of your contract with Uppingham Yarns Ltd., or seven days after receipt of the goods (whichever is the longer). If You choose to cancel your order you will have your payment returned and products must be returned to Uppingham Yarns at the address displayed above.

OUR COMMITMENT: We are committed to providing excellent personal service and always welcome your comments. If you have any comments please Contact Us.

GENERAL: All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our web site shall be construed and governed according to English law and the English courts shall have jurisdiction in all such matters. These terms and conditions do not in any way affect your statutory rights.

 

Uppingham Yarns Ltd.

 

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